Google Message Security Troubleshooting Guide Manuel d'utilisateur télécharger pdf (Page 57)

Mail Flow Troubleshooting 59

The graph may instead look like this:

Here are the most common causes for no activity in the Delivery Manager graphs,

and the steps to resolve them:

• Routing Problems

There may be other routing problems. To find out more about what’s

happening, run the SMTP Message Test: “Test mail flow through the data

center.” For instructions, see SMTP Message Test.

• Incorrect MX records

If your MX records are set improperly for this domain, mail will never reach the

message security service.

Run the MX records test. For instructions, see MX Record Test.

If there is a problem with your MX records, switch your MX records so they

route mail to the message security service properly.

• Domain not added to the email security service

Check that your domain is registered. If you have changed your MX records

without adding your domain, this may cause problems. See Add a Domain for

Filtering.

Interpret Delivery Manager Graphs: Messages Blocked

If the delivery manager graph shows a red line, this indicates that messages are

being blocked. (The sidebar will also show no successful connections and many

failed connections.)

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Google Message Security Troubleshooting Guide Manuel d'utilisateur Page 57