Google Message Security Troubleshooting Guide Manuel d'utilisateur télécharger pdf (Page 28)

Frequently Asked Questions 29

3. Set Message Center Access to Enable and select Save

Note: If using POP Authentication, this error can also be caused by incorrect

configuration of the Authentication Data string. For examples of Authentication

Data configuration and testing information, see POP Authentication Configuration

Examples.

How do I change a password?

An administrator can reset a user’s Message Center password. For detailed

information, see Reset a User’s Password.

How do I fix my Message Center access?

A user’s Message Center access is managed under the User Access settings. For

detailed information, see Enable/Disable Message Center Access.

For Batch Commandline Interface information, see “How do I set up the Message

Center for all of my users?” on page 16, and “How do I edit Message Center

notifications for all of my users?” on page 16.

Why is my Message Center slow or sometimes unavailable?

There is either a network issue between your ISP and the data center server, or

the data center is experiencing a high-volume or slow performance situation.

The data center is designed to prioritize good email traffic over quarantined email

in suboptimal conditions such as these. This ensures prompt delivery of valid

email traffic regardless of Message Center availability.

In event of such a slowdown, try logging in later the same day. Such issues rarely

last a long length of time.

Why does my Message Center put messages in a disabled

quarantine category?

The message was:

• Of the category type, even though the category is off and not part of the

filtering process.

• Quarantined due to its Bulk Email rating.

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Google Message Security Troubleshooting Guide Manuel d'utilisateur Page 28