Google Message Security Troubleshooting Guide Manuel d'utilisateur télécharger pdf (Page 11)

12 Message Security Troubleshooting Guide

To resolve this issue, please contact Support. If you are a directly supported

Postini Customer, please log in to the Postini Support Portal. Otherwise, contact

your vendor, who can assist you.

Provide customer support the Org ID, System #, User ID, and which list the user is

having an issue with (ex. approved, blocked, etc.,)

Why does my Approved Senders list allow extra addresses?

The approval mailing list looks for a substring in the list of recipients.

For example, adding [email protected] to the user’s approved sender list

automatically approves messages that include “al”, such as:

al@jumboinc.com

postal@jumboinc.com

denial@jumboinc.com

refusal@jumboinc.com

Why is a domain or address added to my Approved or

Blocked Senders list not working?

Either the domain or user address:

• Was not added before the message arrived.

• Was not added to the user or organization containing the user.

• Was added to multiple lists.

Actions to take:

1. Compare the received date of the mail message to the last modification date/

time for the user:

a. Go to Orgs and Users > Users

b. Type in the user address and select Search

c. Select Settings Summary

d. Look at the Modified column, and compare the date & time to those in the

email message. (This assumes the last user modification was to the

Approved or Blocked Senders list.)

2. Look at the user Approved or Blocked Senders list:

a. Select the user

b. Select Sender Lists

c. Check all lists to see if the Approved or Blocked Senders list is listed

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Google Message Security Troubleshooting Guide Manuel d'utilisateur Page 11