Google Message Security Troubleshooting Guide Manuel d'utilisateur télécharger pdf (Page 52)

Frequently Asked Questions 53

How do I switch my user’s authentication methods?

Changing authentication methods can not be done by an administrator. To change

authentication methods, please contact Support. If you are a directly supported

Postini Customer, please log in to the Postini Support Portal. Otherwise, contact

your vendor, who can assist you.

How do I authenticate specific users using different

methods?

Each organization can only use one authentication method.

1. Create a new organization for each authentication method. For more

information, see Create an Organization.

2. To change the authentication method for each new organization, please

contact Support. If you are a directly supported Postini Customer, please log

in to the Postini Support Portal. Otherwise, contact your vendor, who can

assist you.

3. Move users and add users to the appropriate organization. For more

information, see Add/Delete/Move Users.

How do I block all traffic to an address?

The service will pass traffic through if there is no associated user account. To

block all traffic to an address, create a user account for the address, and set the

user’s Daily Message Limit to 0.

After creating the user:

1. Go to Orgs and Users > Users.

2. Type in the user’s address and select Search.

3. Select the user address, and select Message Limits in the Inbound Services

section.

4. Scroll down to the bottom of the page and set the Daily Message Limit field to

0 (zero).

5. Select Save.

What does this error message mean? “Mail limit exceeded”

Either the user-level or the organization-level has a Daily Message Limit setting

that has been reached. An immediate change to the limit does not restore mail

flow to the user until the next day.

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Google Message Security Troubleshooting Guide Manuel d'utilisateur Page 52