Google Apps Technical Transition Guide For Business, Educ Manuel d'utilisateur télécharger pdf (Page 24)

24 Google Apps Technical Transition Guide

Plan your go-live help desk operations

Level of Effort: Moderate

You may see an increase in help desk requests in the days surrounding your go-live

date. Make sure you coordinate with your entire IT staff and any Google Guides to

ensure that you’ll have sufficient coverage and proper issue triage in place for all

teams and locations.

• Read the resources on the Helpdesk training page of the Google Apps

Deployment Resource Center for more information on setting up your help desk.

Continue educating employees about your transition

Level of Effort: Moderate

Make sure your employees continue to stay informed about the timeline for your

transition, and are accessing the training content listed in

Educate employees about your

Google Apps transition (p. 21)

Global Go Live

Run your go-live help desk

Level of Effort: High

Your IT team

—along with any Google Guides—is out in full force during this phase,

assisting your employees with their transition to Google Apps. Google Guides answer

as many basic questions as possible while directing more complex issues to your IT

team.

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Google Apps Technical Transition Guide For Business, Educ Manuel d'utilisateur Page 24